Sure! Usually, the cancellation policy depends on the type of booking you made (flight ticket, hotel reservation, visa, etc.). Please note that not all bookings can be modified or canceled, as some may have non-refundable or non-modifiable terms. If you booked through our website, it's best to check the cancellation and modification terms specific to your booking.
If you need assistance or more details on how to cancel or modify your booking, feel free to reach out to our customer service team or visit the terms and conditions page on the website.
The cancellation fee depends on the type of booking and the specific terms and conditions associated with it. Some bookings may have a cancellation fee, while others might be fully refundable or non-refundable. It's best to check the cancellation policy for your specific booking to understand if a fee applies.
For non-refundable bookings, cancellations or date changes are generally not allowed. However, some companies may offer exceptions or options for an additional fee. It’s always best to check the specific terms of your booking to see what options are available.
To know if your booking was canceled, you can check the email you received after the cancellation, as a cancellation confirmation is usually sent. Additionally, you can visit your account on our website or contact our customer service team to check the status of your booking.
You can find the cancellation policy for your property on the booking page on our website, where the terms and conditions related to the booking are displayed. You can also check the email you received upon booking confirmation, as it usually contains details of the cancellation policy.
We accept various payment methods, including credit cards (such as Visa and MasterCard), and also payment via current account if you are a travel agency and registered based on that. You can check the available options during the payment process on our website.
No, payment via deposit or prepayment is not possible. You can pay either through a current account if you are a travel agency and registered based on that, or via credit card (Visa or MasterCard). You can check the available options during the payment process on our website.
If you've been charged, there’s nothing you need to do if the payment was successfully processed. You will receive a confirmation via email or in your account on our website. If you need assistance or have any questions regarding the charges, feel free to contact our customer service team.
You can view the payment policy for your booking on the booking page on our website, where the payment terms and conditions are displayed. You can also read the terms before completing the booking process while making your reservation.
You are asked to provide your card details to secure your booking and process the payment safely. This information is only used to complete the transaction and confirm your reservation, and will not be used for any other purpose. We use advanced encryption technology to ensure your data is protected.
To get more information about the room or property's facilities, you can visit the property's booking page on our website, where full details about the available amenities and services are displayed. You can also contact our customer service team for any additional information.
Yes, in many properties, an extra bed or a cot for a child can be arranged upon request. It's best to check availability during the booking process or contact our customer service team to confirm.
To get an invoice, you can typically find it in the "Orders" or "Billing" section of the website or app. You may also receive it via email after completing a purchase.
If you can't find your confirmation email, first check your spam or junk folder. If it’s not there, try searching for the email by the company name or keywords related to your order. You can also contact customer support for assistance.
It depends on the specific service or product you are purchasing. Many places offer discounts for children or free admission under a certain age. You may want to check the terms or ask customer service for more details.
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