Privacy Policy

ALZEİN TURİZM (hereinafter referred to as "the company" or "we") takes the privacy of our customers very seriously. Through this policy, we explain how we collect, use, and protect the personal information you provide when using our website and online services such as flight ticket bookings, hotel reservations, and tourist visa applications.

Please read this policy carefully to understand our practices regarding your personal data and how we handle it.

1. Information We Collect

We collect two types of information:

• Personal Information: This includes data you provide directly when registering on our website or making bookings, such as:
  • Full name
  • Email address
  • Phone number
  • Address
  • Payment details (such as credit card or payment account)
  • Travel information (such as destinations and travel dates)
• Automatically Collected Information: This includes data automatically collected when you visit our website or use our services, such as:
  • IP address
  • Browser type
  • Pages visited
  • Date and time of access to the website
  • Other information related to how you use our services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling reservations, tickets, and hotel bookings, as well as visa-related services.
• Sending booking confirmations, invoices, and service-related information.
• Improving our services and offering personalized experiences.
• Contacting you regarding any changes to your booking or request.
• Sending special offers, promotions, and news about our services (if you choose to subscribe to such communications).
• Providing customer support, including addressing inquiries and complaints.

3. How We Protect Your Data

We are committed to protecting your personal data by using reasonable security measures to prevent unauthorized access, disclosure, alteration, or destruction. These measures include encryption, security systems, and protocols applied during online transactions.

However, please be aware that no system on the internet or database is completely secure, and we cannot guarantee the full security of data transmitted over the internet.

4. Sharing Information with Third Parties

We do not sell or rent your personal information to third parties. However, we may share some information with trusted third parties for specific purposes, including:

• Payment Service Providers: Such as credit card companies or online payment systems to process payments.
• Airlines and Hotels: To confirm and fulfill flight bookings, hotel reservations, and visa applications.
• Transportation Service Providers: To arrange transportation or shuttle services.
• Legal Advisors: If needed to comply with legal requirements or protect our legal rights.

We ensure that the third parties with whom we share information adhere to appropriate data security standards and privacy policies.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences while visiting the site, enabling a more personalized and smooth browsing experience.

You can modify your browser settings to reject cookies or alert you when they are being sent. However, please note that some features of the website may not work properly if you choose to disable cookies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we will delete or anonymize it (convert it into a non-identifiable form).

7. Your Rights to Access Data

Under applicable laws, you have the right to request access to your personal data that we hold, as well as request its correction or deletion. If you wish to exercise any of these rights or if you have any questions regarding your personal data, please contact us using the following methods:

• Email: info@zeinb2b.com
• Phone: 00902129682000

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When significant changes occur, we will post the updated version on our website and update the date at the bottom of this page. We recommend reviewing this policy regularly to stay informed about how your data is protected.

9. Acceptance

By using our website and online services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this policy, you should refrain from using our services.

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Last Updated: January 23, 2025